REFUND & RETURN POLICY

Returns & Refunds

1. 14-Day Cooling-Off Period

Under UK consumer law, customers have 14 days from receiving goods to cancel their order.

To initiate a return, email: support@havenly.co.uk

2. Return Conditions

Returned items must:

  • Be unused

  • Be in original packaging

  • Include proof of purchase

3. Refund Process

Refunds are processed within 14 days of receiving returned goods.

Refunds will be issued to the original payment method.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

5. Non-Returnable Items

  • Opened hygiene or personal care items

  • Personalized/custom products

  • Gift cards

6. Damaged or Faulty Items

If your item arrives damaged, contact us within 48 hours with photo evidence.